Getting your voice heard

Members are the heart of OurCamden. Without our Members, what we are trying to achieve is meaningless. So we need to ensure that we provide opportunities for us to listen and respond to what our Members tell us. 

We are also aware that we are human, and whilst we make every effort to get things right, there may be times when we might not do so. As a start up,  we are growing by learning about what works and what doesn't. That's why we are always asking for feedback- recognising that there are areas that need improvement. And when we make mistakes, we want to acknowledge them, do what we can to make things better and find a way to make sure we keep you on board. 

We do love to hear from you as that helps us makes things better. So feel free to give us a call. Dee is our Membership Care Co-ordinator and would love to chat. Email her or call her on 0203 488 0020.


Involvement

We want the voice of Members to infiltrate everything we do, so we provide a range of ways for this to happen. 

General Contact 

You are very welcome to get in touch with us at anytime to discuss any aspect of OurCamden. Your first point of contact is Dee

Contributors

At the very heart of OurCamden is a belief that everyone has something to offer.  We consider all businesses, community organisations and individuals as assets.

As such we are always looking for opportunities for Members to share their talents and skills with OurCamden, as well as with each other.

We have a number of ways that people can contribute to our work.  This could involve hosting an event, helping us in the office or facilitating a KnowHow event. If you have a hobby or sport, then why not put on a session for us?  We’ll find a venue and the crowd. In return we’ll give you a discount on your next event.

If this is something that interests you, contact Dee.

Meet Ups

We have monthly meet ups, usually in a cafe or restaurant.  This is a great opportunity to meet new people, and chat with staff about what you want to see happening with OurCamden. 

Many of the events you see on the calendar started life as a conversation at a Members meet up. 

Event Feedback 

After every event, we send out an email thanking those who attended.  We also offer everyone who came along the opportunity to complete a simple online survey about the event. We take this information seriously, as it helps us make future event experiences even better.  It also enables us to develop new ideas. 

Annual Survey 

We have made a commitment to undertaking an annual survey of all of our Members' OurCamden experiences. This enables us to capture a wide range of views and opinions. 

Complaints 

If you are unhappy with any aspect of OurCamden, then we would ask you in the first instance to contact Dee, our Membership Care Co-ordinator, to discuss your complaint. 

We would like to hope that during that conversation, any grievance is dealt with amicably, and resolved to the satisfaction of both parties. 

If however, you feel that the matter is not resolved to your satisfaction, then we would ask you to put your complaint in writing. 

Please address your letter to James Mackie, and either email or post it to The Members Lounge, 71 Tonbridge Street, Kings Cross, London, WC1H 9DZ

James will offer you a meeting where you can air your grievance. You will get a formal response from OurCamden within 3 working days of that meeting. 

If you remain unhappy with our responses, then you will be offered the opportunity to have your query re-examined by the Chief Executive of HCCT. 

Clearly we hope that we can deal with any complaints very quickly and as informally as possible, ensuring that your voices are heard and responded to.


(c) 2016 OurCamden, 71 Tonbridge Street, Kings Cross, London, WC1H 9DZ

0203 488 0020   members@ourcamden.org

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